Noel Smith Stories online store is operated by WooCommerce. We hope you and your young readers are delighted with every purchase from our store and we thank you for your support.
We take care to ensure all products, descriptions, prices and availability shown on this website are accurate. However, occasional errors may occur, and we reserve the right to correct any inaccuracies or update information without notice.
Shipping and Dispatch
All items are shipped from Northern Ireland using Royal Mail Second Class Post.
Orders are dispatched during office hours, Monday to Friday, excluding weekends and Bank Holidays.
Orders placed at weekends will be dispatched on the following Monday.
Orders placed on Bank Holidays will be dispatched on the next working day.
We aim to dispatch orders promptly, but delivery times may vary depending on Royal Mail services and seasonal demand.
Delivery
Orders are sent via Royal Mail Second Class Post, and estimated delivery times are subject to Royal Mail service standards.
Please ensure your delivery address is entered correctly at checkout, as we cannot be responsible for delays or losses due to incorrect address details provided by customers.
Returns & Refunds
We hope you are happy with your purchase. However, if for any reason you are not satisfied, we offer a 30-day returns policy from the date of purchase.
Returning an Item
To be eligible for a return:
Items must be returned within 30 days of purchase.
Items should be unused and in resaleable condition.
Proof of purchase or order confirmation may be required.
To request a return, please email us with your order details and reason for return.
Customised Items
Personalised items are non-refundable and non-returnable, unless they arrive faulty or damaged.
Faulty or Damaged Goods
If your item arrives damaged, defective or incorrect, please contact us as soon as possible and we will work to resolve the issue promptly.
Return Postage
Unless an item is faulty, damaged or sent in error, customers are responsible for return postage costs.
Original delivery charges are non-refundable except where required by law.
Your UK Consumer Rights
Under the Consumer Contracts Regulations 2013, customers generally have the right to cancel eligible online orders within 14 days of receiving goods for a full refund, in addition to our 30-day returns policy.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.
